Today is an UNBELIEVABLE day. I woke with joy in my heart, went down stairs to grab a cup of java with cream and sugar. My favorite coffee is the used car lot coffee so at home I try to duplicate that same wonderful flavor. I am not kidding, when you come to my home I will make you the best used car lot coffee you ever had with the powdered creamer and everything. All carpet cleaners are invited and customers too. Today was also an unbelievable day because I knew our schedule was full. I love when the carpet cleaning GOD fills up the schedule.

Then it happened and I got the call. My technician Dana said his carpet cleaning machine shut down in the middle of his job and he just finished pre-spraying the carpet at a five star restaurant www.plainfields.com .  This is my favorite place to eat in the whole world. I told him to get to the carpet cleaning pit crew mechanic ASAP.  (I love Days of Thunder with Tom Cruise.)  It’s usually a minor little part and he is back on the road in an hour or two sometimes less. But not this time his carpet cleaning cat pump went out as a matter of fact it blew a 2 inch hole in the side of the cat pump. I sat down when I heard the cost to repair it was $1800 and they can do it today. Without hesitation I told him to do it. This is my business I have no choice.  We are here to stay and we have carpets to clean. They said they could get him back on the road in about  three hours. I thought to myself, it’s all part of doing business and we have other vans working with full schedules we are the most unbelievable carpet cleaning company in Portland Oregon. Then I called the customer,  Nita at Plainsfield and told her the situation.  She said no problem George we love you and your team. I thought today is still unbelievable.  It’s a great day for carpet cleaning.

Then it happened again, the dreded phone call. My other technician Chuck who happens to be the most positive upbeat guy called and said, “I just finished my job and my machine shut down right when I finished it was the weirdest thing.”  I’m sure it’s just a minor repair no problem it happens. I told Chuck get to the Checkmate Carpet Cleaning Portland Or pit crew right now, he had an hour before his next appointment. Of course he called the next customer to give them the heads up that he was running a little behind. We never tell the customer our problems.  I learned that from Walt Disney. If something goes wrong just fix it like magic and give the client the Best Carpet Cleaning Portland Or experience ever, everytime no matter what. If you give the customer the respect of a phone call they really apreciate it & this helps to keep them on your team. I need to learn this for my personal life, sometimes that’s all my wife needs to keep me out of the dog house.  But that’s a whole different blog for my Facebook.  I will call it Keeping Your Wife Happy Diaries.  Anyways we always keep the client up to date. When Chuck got to the carpet cleaning Portland Or mechanic, they said it’s the same problem as the other van. What are the odds?  I about fell over!  That’s another $1800.  I told him to ask if they can get him back on the road ASAP and then he could come back after his last job.   They said they could because this one did not blow a hole in the cat pump, but it’s a risk.  Thank GOD!  I had to make a quick call leave a customer hanging or take the risk of another cat pump blowing a hole.  I decided I built my whole company on risk, let’s take care of the customer.

Once again I said to myself this is an unbelievable day. What can I learn from this? I guess it could be worse, I could be missing a leg or arm, I could be on life support, etc. I am going to have an unbelievable day anyways. I have a beautiful wife, two perfect kids, a nice home, a boat, a Cadillac and I’m really good looking.  My life ROCKS, I make being a carpet cleaner look good. I am having an unbelievable day. Then I cranked Sammy Hagar as I was driving down the freeway, I can’t drive 55.

Then it happened my office called and it was Trish.  Sean our other technician said his machine is acting up. Wow… unbelievable.  ” Tell him to get to the carpet cleaning Portland Or pit crew.”  The good news is that Sean thinks he’s OK but we should get his van in next week. Great!.  This must mean it’s something minor.  Phew!  I wiped my forehead, turned up the radio and turned my phone off.  I suggest you do that too once in a while.

At the end of the day I have absolute faith in my Checkmate Carpet & Upholstery Cleaning Team to make the right decisions.  We did take care of all the customers and they didn’t know anything except that they had the Ultimate Carpet cleaning experience.  Our mission is to always under promise and over deliver no matter what life throws at us.

To make a long story short. Remember what your parents always told you, when life gives you lemons, you do what?   That’s right you cook  a Lobster squeeze lemon on it and dip it in butter then invite your freinds and make them a feast.  Just kidding, you make lemonade. If Jesus loves us more than the birds, he’s not going to give us a rock to eat.  Jesus will give us a fish. So in life remember you are always having an unbeleivable day. Because no matter what happens unbeleivable covers it. Live life, kiss your wife and kids tell them you love them and the whole reason you are working so hard is for their future. Stay possitive and remember just like Abraham Lincoln said. “Good things come to those who wait but you only get what’s left over from those who hussle.” George The Carpet Cleaner. To be continued………